FAQs

Orders placed by 12pm (midday), Monday to Friday, are dispatched for next working day delivery to the UK mainland. You can choose a later delivery date in the basket.

One charge per order, worked out from its weight, from £6.50 + VAT. See delivery information for the full price list.

Larger quantities of insulation boards, overlay and castellated panels, chipboard and tile backer boards go on a pallet, delivered to the kerbside by tail-lift. Please make sure there is safe access and someone to receive it.

Our copper M-press fittings come from the manufacturer in sealed bags and boxes that can't be split. Choose Bag or Box on the product page, then how many you need. Each option shows exactly how many pieces are inside.

Some adhesives, levelling compounds and castellated egg crate panels are supplied in minimum quantities of 10. The product page won't let you add fewer than the minimum.

Yes. Unused items in their original, unopened packaging can be returned within 30 days of delivery. See returns for how.

Apply on our trade account page. Once we approve you, log in with the same email and your trade prices appear across the whole site automatically.

Trade prices are shown ex VAT. VAT is added at checkout and shown on your invoice. Retail prices are shown inc VAT.

Click the account icon and enter your email. We'll send you a one-time code, so there's no password to remember.

New builds and concrete floors usually suit pipe in screed. Renovations where floor height matters suit low-profile overlay boards or castellated panels with levelling compound. Upper floors with timber joists suit grooved chipboard from above or spreader plates from below. Not sure? Ask us and we'll help.

Yes. Upload a floor plan to MaxHeatUFH ProLoop and you get a Quick Design and a fully priced kit in about 3 minutes.

We work with vetted, approved installers across the UK and support them on every job. You can buy supply only, or get an installation quote.

Installation, pressure testing, flushing and filling, air removal and venting, balancing flow rates and connecting thermostats. Connection to the boiler or heat pump, groundworks and electrical connections are quoted separately.